A CSA is any agreement between a dealer and customer for the dealer to handle some or all of the customer’s equipment management needs.
Your productivity, Our Concern
Grab your CSA Agreement now to detect problems early, reduce repairs and downtime and maximize equipment life. You only need to shift the maintenance responsibility to Scomat and let the expert maximise your uptime and equipment life.
The key feature is flexibility
Customer Support Agreements are customized to fit your business needs, your equipment and your applications. There are no pre-set requirements or specific services that you must agree to buy. Instead, we will analyze how you work, where you work and the extent of your service capabilities to determine the type of CSA that is right for you.
Another impotant benefit of every CSA is the exclusive use of genuine Cat parts and maintenance products. They’re your guarantee of quality, performance and value in all of your equipment service.
We offer a full range of "Customer Support Agreement" inclusive of the following inspection programs
TA1: This is a visual inspection of your equipment.
TA2: This is a more complete inspection program using the most advanced diagnostic tools. Systematic tests are performed on your engines and equipment.
CTS: CTS is designed to help the customer manage his undercarriage system and lower his cost by enhancing the built-in value of CAT undercarriage components and reducing undercarriage inspection time.
SOS: SOS Fluid analysis is a thorough, reliable and cost-effective early warning system that quantifies telltale wear elements, dirt and other contaminations in oil and engine coolant. It predicts trouble early allowing you to schedule repairs so that you can manage system performance and increase machine life. You can view your SOS reports on our website.
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