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Parts availabilty is the cornerstone of Cat product support. Our Parts department carry an ample inventory for off-the-shelf availabilty, backed by a computerised parts location system. As a result, 98% of emergency orders are filled within 24 hours with Caterpillar. In additon we stock many remanufactured parts, which can save up to 65% along with offering the added assurance of Cat quality.
DCES - Dealer Channel Entry System
The DCES is an AS400 based system developed by Caterpillar to manage Service and Parts day-to-day administration such as Parts posting, inventory and invoicing in real time. The operating parameters are difined locally by Scomat Ltée for a fined tuned and customised service adapted to our market.
Catepillar Network Communications
Several Internet and Intranet links allow unbeatable parts available through the following:
Emergency orders are automatically transmitted and processed by Caterpillar the same day.
Acknowledgement of these orders and availability are automatically received on line.
Possibility of technical enquiries on line.
The Parts manager is backed an experienced team of administrators, storekeepers, counter salesmen and Parts representatives. Parts representatives of Scomat visit customers for an onsite service
250 m²
15,000 Parts items.
Service efficiency on stock items processed 92%
Service efficiency on all items processed 82%
Get the best for a lot less money. Most Cat Reman products are priced at 20 to 50% of new replacement price (and new Cat parts cost less than you think)! With several components, ou save even more if you exchange before failure. Plus, you get genuine Cat parts - non substitutes, no "will-fits"
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