For Scomat's Easy Hose service , minimising customer's downtime of equipment is of prime importance , that's why we have invested in 3 mobile Hose Repair Vehicles. Our customers can expect on-site support within a 60-minute response time for mobile hose services. Scomat's "EasyHose" vans are equipped with sufficient tooling and quality parts to complete any hose assembly requested. In addition, Scomat also ensures a greater than 95% parts availability from our hose service center with a six-month parts warranty.We also offer the hose services at our head office at , Grewals Lane, Pailles.
The dedicated hose center and three mobile hose vans enable Scomat to provide complete hose assembly capabilities through over the counter service as well as on-site repairs. Scomat provides its customers with a complete line of Caterpillar hose and couplings for both high pressure and low to medium pressure hose assemblies. They differentiate themselves from the competition by being able to offer permanent and reusable couplings for both Caterpillar and other brands of machines. In addition, all hose assemblies are cleaned and tagged as being contamination free.
Together, the dedicated hose assembler at the hose center and travelling hose vans ensure a faster turnaround time for customers needing hose assembly. Depending upon availability and location of a customer job site, the Hose supervisor estimates for the customer the van's time of arrival. The next available hose van will respond to the call and service the customer as soon as he is available.
The average customer "wait time" is sixty minutes.
In addition to servicing hose assemblies, our Hose van technician conducts a visual walk around inspection while at a job site and liaises with our PSSRs if need be for further technical recommendations for customer.
Sylvain: 940-4810 Ramen: 940-4800
Arvind: 940-4801 Fabrice: 940-4802